Rapid Problem Resolution

An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, Cisco SMARTnet Service for SBCS delivers rapid issue resolution and complete, solutions-level technical support for the Smart Business Communications System.

Cisco SMARTnet Service for SBCS provides the following:

• Around-the-clock, global access to the Cisco Technical Assistance Center (TAC) for help with configuration, diagnostics, and recommendations
• Next-business-day advance hardware replacement (premium options available such as 2-hour and 4-hour replacement)
• Ongoing application and operating system software updates and upgrades
• Access to the extensive Cisco.com knowledgebase and tools