Industry recognition is one of the best ways to measure how we are serving our customers and setting the standard for service and support. Cisco continues to raise the bar when it comes to overall support performance, web-based support, engineer certifications, and value to our customers.
When you choose Cisco, you're getting the highest quality service in the industry from a team of experts whose top priority is your success.
J.D. Power and Associates 2011 Certification
Cisco Systems, Inc., Global has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience." The Certified Technology Service and Support program honors companies who deliver outstanding technical support. J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, web intelligence, and customer satisfaction.
Association of Support Professionals (ASP) Awards
This industry award recognizes sites that exhibit best practices based on 25 different performance metrics. These include usability, knowledgebase implementation, customer experience, and use of technology.
ASP Hall of Fame
Cisco was named to the ASP Web Support Hall of Fame, which honors websites that have been named among the "Ten Best Web Support Sites" for at least four years. The support website on Cisco.com has earned a position as one of the Ten Best Web Support Sites in 1998, 1999, 2002, 2005, 2007, 2008, 2010, 2011, and 2012.
Technology Services Industry Association (TSIA) STAR Award
The STAR Awards are one of the highest honors in the technology services industry, acknowledging the contribution of companies to the continual improvement of technology services delivery industry-wide.
Excellence in Innovative Support 2011
The Cisco Support Community was recognized for innovation in community support, Cisco intellectual capital, social media, and mobile technology.
Excellence in Online Support 2011
Awarded for successfully using web-based technologies and knowledge management processes to provide an effective web self-service experience for customers, including raising awareness and driving customer adoption of online support, personalizing the experience, using customer feedback for improvement, and measuring customer success through usage metrics for ongoing improvement.
Excellence in Partner Management 2011
This award was presented to Cisco for excelling in leveraging third-party providers for the delivery of service and support.
Excellence in Service Delivery Optimization 2011
Presented to recognize improvements in support delivery operations through the use of consistent global processes, service technology development or deployment, and quality improvement methodology to optimize and improve efficiency.
Best Online Support 2009, 2010
Recognizes Cisco's web-based technologies and knowledge management processes that provide an effective, personalized, online self-service support experience for customers.
Best Online Community 2009
Recognized for high customer and partner participation rates utilizing discussion forums and wikis. Cisco online support provides avenues for partners and customers to interact and provide real-live experiences with our products, and support our efforts to provide the most up-to-date support information on products, services, and solutions.
Forrester Groundswell Award
The Cisco Support Community was recognized in 2011 with an award for "Innovative Business-to-Business Support" for innovation using social media and mobile technology
TSIA Support Staff Excellence Certification
TSIA recognized Cisco for commitment to operational excellence in support operations.
siteIQ Annual Website Ranking
The Cisco Support Website continues to lead in usability and major trends. In October 2011, the Cisco Support Website was rated "#1 in Usability" by siteIQ industry analysts.
Stevie American Business Award
Cisco received the 2011 Stevie American Business Award in the New Product/Service of the Year category for the Smart+Connected Communities Institute.
Brandon Hall Group Technology Excellence Award
The 2011 Brandon Hall Group Technology Excellence Awards, sponsored by research and analyst organization Brandon Hall Group, recognized the best of the best in Learning, Talent, Management, and Sales and Marketing. The Cisco Sales Associates Program (CSAP), Learning@Cisco, and Cisco Organizational Learning (COL) each won awards.
M2M Value Chain Award
Recognizes the most successful corporate adopters of machine-to-machine (M2M) technology as well as the team of solution providers that made their success possible. The 2010 award recognized Itron's global implementation of Cisco Smart Call Home on its Cisco Catalyst 6500s Series switches. Cisco was honored as the technology enabler that made the Smart Call Home proactive diagnostic alert solution possible.
SCMLogistics Supply Chain Excellence Award
Awarded in 2009 and 2006 for supply chain innovation. This prestigious award recognizes organizations for enabling best-in-class supply chain management strategies.
J.D. Power and Associates 2011 Certified Technology Service & Support ProgramSM, developed in conjunction with TSIA. For more information, visit www.jdpower.com or www.tsia.com.
