CCIE

In compliance with the Cisco Privacy Policy, age requirements for Cisco certification are as follows:

• Underage Minors are children under 13 who may not test or receive certification even w/parental consent
• Minors are individuals between 13 - 17 years of age who may test and receive certification w/parental consent
• Individuals 18 years or older are eligible for certification without any age-related restriction

For more information, please refer to the Cisco Certification and Confidentiality Agreement.

Neither Cisco nor Pearson VUE, its primary test delivery partner, guarantees the authenticity of discount vouchers or promotional codes that are obtained from any individuals or entities other than Pearson VUE.

Individuals or Cisco affiliated partners who use certifications discount vouchers or promotional codes that are fraudulent or otherwise obtained from an unauthorized source (including legitimate vouchers for attempted re-use) may risk up to and including a lifetime ban on all future exams, the nullification of all previous certifications or other program sanctions at the discretion of Cisco. Cisco will not compensate candidates for fraudulent vouchers or vouchers obtained from an unauthorized source.

To maintain active CCIE status, CCIEs are required to pass either a CCIE written exam of their choosing from among all of the currently available written exams, or a CCIE lab exam in a new track every 24 months. Candidates can only apply one passed written exam towards recertification for every 24 month recertification period. Certification candidates are responsible for keeping track of their certification expiration dates; your recertification deadline can be viewed online anytime (with login) at Certification Status. Subsequent recertification deadlines are always based on your original certification date, not on when you took your last recertification exam.

If your CCIE recertification requirements are not completed on or before the certification's expiration date, your CCIE certification will be suspended for one year. Candidates have one year to recertify their CCIE certification by passing the required written exam. If a candidate does not recertify prior to the one year suspension period, all CCIE certification requirements must be completed again to obtain the certification (pass both the written exam and the lab exam.) Please see Recertification for detailed information.

Candidates who experience any problem during an exam must work with the lab exam proctor during their test event. Candidates who experience issues with the provided test equipment are instructed to spend no more than 10 minutes troubleshooting the problem prior to reporting it to their lab exam proctor. As a best practice, we recommend that candidates frequently save their configurations. Under no circumstance is it the responsibility of the lab exam proctor to save candidate configurations.

For system failures which prevent candidates from proceeding during a test event, whether hardware, software or network related, the following applies:

• If the anticipated time to resolve is less than two hours, the lab exam proctor will extend the lab session to compensate for the loss of time. The compensated time will always be equal to the time lost. CCIE candidates are expected to complete their exams.
• If the anticipated time to resolve is greater than two hours, the lab exam proctor will offer to reschedule the candidate's lab and submit an incident report. The lab exam proctor will also instruct the candidate to submit a case to www.cisco.com/go/certsupport.

Vouchers: Lab vouchers will only be extended if the lab equipment is rendered inoperable where a candidate cannot proceed with their exam within 2 hours by the CCIE Lab team. Requests for lab vouchers due to lab equipment malfunctions must be submitted by affected candidates at www.cisco.com/go/certsupport.

Price not confirmed and is subject to change until full payment is made.

Types. Lab sites in China and Japan will only accept payment via wire transfer. All other locations accept online credit card payment (American Express, Visa, Mastercard, or Eurocard) See “Lab Exam: Scheduling and Payment” for details. You are responsible for any fees your financial institution may charge to complete the payment transaction.

Due Date. Full payment must be received at least 90 days before the lab exam date. Only one e-mail notice is sent as a payment reminder. Payments generally take one to seven business days to process, so be sure to initiate payment in advance of the due date. It is important that if payment will be made by wire transfer, that the payment is scheduled well in advance to prevent the lab date being dropped. Exams for which payment is not received by the due date will be automatically dropped from the schedule. If you still wish to take the lab, you must rebook the exam online and complete your payment. There is no guarantee that your original date will still be available once it has been dropped for non-payment. If you book an exam for a date less than 90 days away, you must complete payment on the day you book the exam or the registration cannot be submitted. Candidates are ultimately responsible for making the lab payment in a timely manner and Cisco will not be held liable for any candidates automatically dropped due to non-payment.

Processing. Credit card payments entered into the system will be processed on the payment due date, exactly 90 days prior to your lab date, as will invoices for all payment types. Be sure the company name, invoicing address and email address are complete and accurate to ensure proper delivery of your invoice. No invoices will be generated before the lab exam due date.

Payment Terms

Make your request within 14 days following your exam date by using the "Request for Reread" link next to your lab record. Each appeal costs $250.00 USD plus any applicable local taxes. Payment is made online via credit card and your card will be charged upon receipt of the request. You may not cancel the appeal request once the process has been initiated. Refunds are given only when results change from fail to pass.

Exam results appeals are available for the routing and switching, security, and service provider technology tracks. Only exams with potential to change from fail to pass will have the option to request an appeal, based on years of historical data. Appeals are not available for the voice or storage tracks due to equipment limitations.

An appeal consists of a second proctor loading your configurations into a rack to recreate the test and re-score the entire exam. This process takes up to three weeks after receipt of payment. Only one appeal per lab attempt is permitted.

The result of the appeal is a confirmation of the existing fail or an update to a pass.

Prior to Due Date. Cancellations or changes to the exam date, location, or track must be made prior to the payment due date--90 days before the scheduled lab date. To make any changes, you must log into the Lab Scheduling tool and drop your current lab. Then you can reschedule according to preferred date, location and track. You may book an exam for a date less than 90 days away, if you complete payment on the day you book the exam.

If you need to cancel an exam before the due date, and paid via a wire transfer that has already cleared, you are eligible for a full refund by requesting support via the Certifications Online Support tool.

After Due Date. Changes and cancellations are not permitted after the payment due date--90 days prior to the scheduled lab date--and no refunds will be issued. If you are not able to attend your scheduled lab date, contact support to let them know the lab seat will not be used. You will still forfeit your payment, but you will be allowed to book another exam date immediately. If you do not contact support, you will be marked as a "no show" for the exam and be barred from booking another exam for 30 days.

Candidates Requiring Visas. If you require a visa to attend your lab exam, it is strongly recommended you apply 10-12 weeks before your lab date. Candidates who fail to obtain required visas will still be bound by these cancellation policies and must cancel their lab exam before the payment due date to be eligible for a full refund. For more information in requesting a CCIE Invitation Letter, please visit our CCIE: Invitation Letter (Entrance Visa) Instant Answer.